Privacy Policy

Privacy Policy

Echo Gift (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By using Echo Gift, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Payment information (processed securely by third-party payment processors)
• Information you provide in the song questionnaire (e.g., stories, memories, preferences)

1.2 Non-Personal Information

• IP address
• Browser type and version
• Operating system
• Website usage data (e.g., pages visited, time spent on site)

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Personalized Song Creation: To craft and deliver your custom song based on the information you provide.
• Customer Support: To respond to inquiries and resolve issues.
• Transaction Processing: To complete payments and deliver products.
• Marketing: To send updates, offers, and promotional materials (you can opt out at any time).
• Improvement: To analyze website usage and improve our services.

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3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, or delivering services.
• Legal Requirements: If required to comply with applicable laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

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4. How We Protect Your Information

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• Secure Sockets Layer (SSL) encryption for data transmission.
• Secure payment processing through trusted providers.
• Limited access to personal information by authorized personnel.

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5. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to or correction of your personal information.
• Data Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our communications.

To exercise these rights, contact us at privacy@echogift.com.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to this page, and your continued use of our services constitutes acceptance of the revised policy.